Terms & Conditions
TERMS OF SERVICES
TERMS & CONDITIONS
Cheryl Eve Acosta Jewelry
Owned by Cheryl Eve Acosta, LLC
By visiting www.cheryleve.com or purchasing in person for a Cheryl Eve Acosta Jewelry and sculpture, you agree to the following terms and conditions. Please read them carefully before engaging with our website or making a purchase. If you do not agree with these terms, please do not use this website.
This website is operated by Cheryl Eve Acosta Jewelry, a business based in Kansas City, Missouri. All products, content, and intellectual property are owned by Cheryl Eve Acosta, LLC.
HANDMADE ARTISTRY
Each piece of Cheryl Eve Acosta Jewelry is handcrafted with great intention, care, and expertise. Slight variations in shape, size, color, or texture are natural features of handmade artwork and are not considered defects. These nuances reflect the uniqueness of our sculptural jewelry and are part of its value and character.
RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase.
To initiate a return or exchange:
Contact us at adorn@cheryleve.com within 7 days of receiving your order.
Items must be in unworn, original condition and returned with all packaging materials.
Return shipping is the customer’s responsibility and must include tracking and adequate protection.
Please Note:
Shipping fees are non-refundable.
Custom, personalized, or altered pieces are final sale and non-refundable.
CUSTOM JEWELRY & PERSONALIZED ORDERS
Custom pieces are handcrafted specifically for you and cannot be refunded or exchanged. These include:
Custom sizing
Finish or metal changes
Personalized engraving, inscriptions, coloring
One-of-a-kind sculptural commissions
We confirm all specifications before beginning any custom project. Please be sure your details are accurate before placing your order. Once materials are sourced or work has begun, the project is non-cancellable.
REPAIRS
We proudly stand behind the craftsmanship of our work.
If your item has a craftsmanship-related issue within 90 days of delivery, we will repair it free of charge. After 90 days, repair costs are assessed case by case. Customer is responsible for shipping both ways.
To request a repair:
Email adorn@cheryleve.com
Include your order number, description of the issue, and clear photos
SHIPPING & DELIVERY
All jewelry is shipped from our Kansas City studio. Please allow 3–7 business days after artwork completion for processing unless otherwise stated.
We use USPS, UPS, or FedEx.
A tracking number will be provided when your order ships.
We are not liable for lost, stolen, or delayed shipments after they are confirmed delivered by the carrier.
INTERNATIONAL ORDERS
We ship internationally. Shipping costs and import duties will be calculated at checkout or charged by your local customs agency upon delivery.
Cheryl Eve Acosta Jewelry is not responsible for:
Customs delays
Duties or VAT charges
International shipping disruptions
STUDIO VISITS
We welcome visitors to our Kansas City showroom by appointment only.
Please contact us at adorn@cheryleve.com or text 787.507.6161 to schedule a private showing or consultation.
INTELLECTUAL PROPERTY & DESIGN OWNERSHIP
All designs, content, and photographs on this website are the intellectual property of Cheryl Eve Acosta. When you purchase jewelry from us, you acquire only the physical object, not the right to reproduce the design in any way. Unauthorized reproduction is strictly prohibited and subject to legal action.
You may not:
Copy or recreate our jewelry, in whole or in part
Commission other artists to reproduce our work
Use our designs in any other medium or product
LIMITATION OF LIABILITY
We are not liable for damages arising from:
Improper wear or misuse of jewelry
Metal sensitivities or allergic reactions
Negligent storage or care of the item
Use our products responsibly and at your own discretion. Jewelry is not suitable for small children or pets.
PRIVACY POLICY
We respect your privacy. Information collected during checkout is used only to process your order and communicate with you. We do not share or sell your data. We may occasionally contact you about new collections or events. You can opt out at any time.
CONTACT
Cheryl Eve Acosta, LLC
115 West 18th St. Unit 207
Kansas City, MO 64108
Email: adorn@cheryleve.com
Website: www.cheryleve.com